Our Shipping & Return Policies
Shipping Policy & helpful information.
Please be patient. Your package may require more time to be delivered due to Covid-19. All UPS & FedEx service guarantees have been suspended until further notice.
Our rule of thumb for shipping is as follows: Orders received before December 4th and requested to be shipped at once-normally ship within two days. If you request an arrival date in the future, we ship according to the estimated time in transit (allowing several days for delays). After December 5th, we are very busy, but still do our best. Our cut-off date for guaranteed holiday deliver is December 13th. However, we do everything humanly possible to fill and send every order as quickly as we can no matter when it is received. Just remember, this is not a mass produced product. It is made by hand, and we sell every cookie we make. So for the best possible service, simply ORDER EARLY!
Return, Refund & Exchange Policies.
Mrs. Hanes’ Hand-Made Moravian Cookies is a food product, therefore there can be no exchanges or returns on any item that has left our bakery. In addition, there are no refunds on a package that has been returned to us because an incorrect address was provided.
If you have any complaint or problem let us know. Believe it or not - we really care. We take each complaint (or compliment) to heart. Our bottom line is pleasing our customers and their gift recipients.