Our Shipping & Return Policies

Shipping Policy & helpful information.

Please be patient. Your package may require more time to be delivered due to Covid-19. All UPS & FedEx service guarantees have been suspended until further notice.
Our rule of thumb for shipping is as follows: Orders received before December 4^th and requested to be shipped at once-normally ship within two days. If you request an arrival date in the future, we ship according to the estimated time in transit (allowing several days for delays). After December 5^th, we are very busy, but still do our best. Our cut-off date for guaranteed holiday deliver is December 10^th. However, we do everything humanly possible to fill and send every order as quickly as we can no matter when it is received. Just remember, this is not a mass produced product. It is made by hand, and we sell every cookie we make. So for the best possible service, simply ORDER EARLY!

Return, Refund & Exchange Policies.

Mrs. Hanes’ Hand-Made Moravian Cookies is a food product, therefore there can be no exchanges or returns on any item that has left our bakery. In addition, there are no refunds on a package that has been returned to us because an incorrect address was provided.

Complaints.

If you have any complaint or problem let us know. Believe it or not - we really care. We take each complaint (or compliment) to heart. Our bottom line is pleasing our customers and their gift recipients.