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If you have any problems with an order or ordering online, just give us a call. We are a real treat to talk to! The only time you'll not reach a real person is after hours and we only put you on hold to answer a question. Machines don't make our cookies and they don't answer our phones. (Unless it is after hours or we are all on the phone. In that case just wait or leave a number, we'll call right back - Promise!)

Telephone Orders

If you prefer to order by phone, we will gladly help you. We add phone lines every year, but things sure do get busy, so - CALL EARLY!!!
 
Mon.-Fri.: 7am-5pm, Sat. 9am-2pm (Oct.- Dec., Sat.8am-4pm)
Phone: (336) 764-1402
Fax: (336) 764-8637
 
Outside the 336 area code
Call toll free (888) 764-1402
Fax toll free (888) 764-4072

Internet Orders

Website address: www.hanescookies.com
Our secured on-line store has been greatly improved! Just click on the on-line store and set up your address book for Aunt Sue, Cousin Jim, and don't forget yourself! Once you have registered you can return any time and find all pertinent "ship to" information stored (with the exception of your credit card number - that's for your safety).
To learn more about the address book click here.

Important Fax Information

Fax#: (336) 764-8637  |  Toll Free Fax#: (888) 764-4072

Printable Catalog with Products and Shipping Page
 
If you order by fax, Do Not Send A Copy Of Your Order By Mail. This could result in possible duplication. Include your credit card information and don't forget to give us your address.

Payment

We accept Visa, Mastercard and American Express. Include credit card number, expiration date and name on card or make check or money order payable to Mrs. Hanes Cookies.

Taxes & Other Charges

N.C. residents add 2% sales tax. Puerto Rico, Alaska, Hawaii and USVI, require $12.00 additional postage per package and the handling. Delivery charges to foreign countries available upon request.

Address Corrections & Re-Shipping Charges

PLEASE MAKE SURE ALL ADDRESSES ARE CORRECT AND COMPLETE
This year any returned package will be charged a returned fee & a reship fee. Any forwarded package will be charged an address correction fee. THE BOTTOM LINE IS THIS: A WRONG ADDRESS WILL COST YOU 3 TIMES THE SHIPPING AMOUNT TO RECEIVE IT. SO PLEASE DOUBLE CHECK ALL ADDRESSES

Business Hours

Mon.-Fri.: 7am-5pm, Sat. 9am-2pm (Oct.- Dec., Sat.8am-4pm)

All Orders Must Be Received By Dec. 15th To Guarantee Holiday Delivery.

If Ordering By Mail.

For additional gifts, use own stationery. Please note whether each address is a business or a residence. We guarantee delivery in excellent condition to the addresses given us in your original order. Please make sure addresses are complete and correct. Include all suite and apartment numbers and correct zip codes. Your Christmas order must be received by Dec.15th to guarantee Christmas delivery. We ship year-round.

Tracking Your Orders

Track your orders using your 6 digit CUSTOMER NUMBER or if you ordered on our website, use your 7 digit ORDER IDENTIFICATION NUMBER. Your customer number is the 6 digits located above your name on your brochure label or at the top of your invoice. If you indicated "ship at once" you can track your order by going to our website: www.hanescookies.com and click on Track Your Order. Just type in your customer number (or Order ID) and click Track. Please keep in mind that only orders that have been shipped can be tracked. Overseas and out of the contiguous USA pkgs cannot be tracked on this site.

Our rule of thumb for shipping is as follows: Orders received Before December 4th and requested to be shipped at once - normally ship within two days. If you request an arrival date in the future, we ship according to the estimated time in transit (allowing several days for delays). After December 5th, we are very busy, but still do our best. Our cut off date for guaranteed holiday delivery is December 15th. However, believe me, we do everything humanly possible to fill and send every order as quickly as we can no matter when it is received. Just remember this is not a mass produced product. It is made by hand... and we sell every cookie we make. So for the best possible service, simply Order Early!

If Order Totals: Standard UPS 2nd Day Air Next Day Air
  Add: Add: Add:
Up to $21.99 $8.95 $31.50 $53.25
$22.00 to $43.99 $9.95 $36.00 $60.00
$44.00 to $68.99 $11.00 $42.50 $70.00
$69.00 to $84.99 $12.25 $49.00 $78.50
$85.00 to $108.99 $13.25 $53.00 $81.00
$109.00 to $134.99 $14.75 call call
$135.00 to $199.99 $17.50 call call
$200.00 to $299.99 $23.00 call call
$300.00 to $399.99 $27.75 call call
$400.00 to $499.99 $37.00 call call
$500.00 to $599.99 $46.00 call call
$600.00 to $699.99 $58.00 call call
$700.00 to $999.99 $70.00 call call
Over $1,000.00 $89.00 call call

DELIVERY, HANDLING & INSURANCE CHARGES FOR EACH SEPARATE ADDRESS

Please Note: Each address you ship to requires individual calculations to determine the postage charge.