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If you prefer to order by phone, we will gladly help you. We add phone lines every year, but things sure do get busy, so - CALL EARLY!!!
Website address: www.hanescookies.com
Important Fax Information
Fax#: (336) 764-8637 | Toll Free
Fax#: (888) 764-4072
We accept Visa, Mastercard and American Express. Include credit card number, expiration date and name on card or make check or money order payable to Mrs. Hanes Cookies.
Taxes & Other Charges
N.C. residents add 2% sales tax. Puerto Rico, Alaska, Hawaii and USVI, require $12.00 additional postage per package and the handling. Delivery charges to foreign countries available upon request.
Address Corrections & Re-Shipping Charges
PLEASE MAKE SURE ALL ADDRESSES ARE
CORRECT AND COMPLETE
Mon.-Fri.: 7am-5pm, Sat. 9am-2pm (Oct.- Dec., Sat.8am-4pm)
All Orders Must Be Received By Dec. 15th To Guarantee Holiday Delivery.
If Ordering By Mail.
For additional gifts, use own stationery. Please note whether each address is a business or a residence. We guarantee delivery in excellent condition to the addresses given us in your original order. Please make sure addresses are complete and correct. Include all suite and apartment numbers and correct zip codes. Your Christmas order must be received by Dec.15th to guarantee Christmas delivery. We ship year-round.
Tracking Your Orders
Track your orders using your 6 digit CUSTOMER NUMBER or if you ordered on our website, use your 7 digit ORDER IDENTIFICATION NUMBER. Your customer number is the 6 digits located above your name on your brochure label or at the top of your invoice. If you indicated "ship at once" you can track your order by going to our website: www.hanescookies.com and click on Track Your Order. Just type in your customer number (or Order ID) and click Track. Please keep in mind that only orders that have been shipped can be tracked. Overseas and out of the contiguous USA pkgs cannot be tracked on this site.
Our rule of thumb for shipping is as follows: Orders received Before December 4th and requested to be shipped at once - normally ship within two days. If you request an arrival date in the future, we ship according to the estimated time in transit (allowing several days for delays). After December 5th, we are very busy, but still do our best. Our cut off date for guaranteed holiday delivery is December 15th. However, believe me, we do everything humanly possible to fill and send every order as quickly as we can no matter when it is received. Just remember this is not a mass produced product. It is made by hand... and we sell every cookie we make. So for the best possible service, simply Order Early!
DELIVERY, HANDLING & INSURANCE CHARGES FOR EACH SEPARATE ADDRESS
Please Note: Each address you ship to requires individual calculations to determine the postage charge.