If you have any problems with an order or ordering online, just give us a call. We are a real treat to talk to! The only time you'll not reach a real person is after hours and we only put you on hold to answer a question. Machines don't make our cookies and they don't answer our phones.
Telephone Orders
If you prefer to order by phone, we will gladly help you. We add phone lines every year, but things sure do get busy, so - CALL EARLY!!!
Mon.-Fri.: 7am-5pm, Sat. 9am-2pm (Oct.- Dec., Sat.8am-4pm)
Phone: (336) 764-1402
Fax: (336) 764-8637
Outside the 336 area code
Call toll free (888) 764-1402
Fax toll free (888) 764-4072
Internet Orders
Website address: www.hanescookies.com
Our secured on-line store has been greatly improved! Just click on the on-line store and set up your address book for Aunt Sue, Cousin Jim, and don't forget yourself! Once you have registered you can return any time and find all pertinent "ship to" information stored (with the exception of your credit card number - that's for your safety).
To learn more about the address book click here.
Important Fax Information
Fax#: (336) 764-8637 | Toll Free
Fax#: (888) 764-4072
Printable Catalog
with Products and Shipping Page
If you order by fax, Do Not Send A Copy Of Your Order By Mail. This could
result in possible duplication. Include your credit card information and
don't forget to give us your address.
Payment
We accept Visa, Mastercard and American Express. Include credit card number, expiration date and name on card or make check or money order payable to Mrs. Travis Hanes.
Taxes & Other Charges
N.C. residents add 2% sales tax. Puerto Rico, Alaska, Hawaii and USVI, require $12.00 additional postage per package and the handling. Delivery charges to foreign countries available upon request.
Address Corrections & Re-Shipping Charges
PLEASE MAKE SURE ALL ADDRESSES ARE
CORRECT AND COMPLETE
U.P.S. now charges a returned package fee. This year any returned
package will be charged a returned fee & a reship
fee. Any forwarded package will be charged an address correction fee.
THE BOTTOM LINE IS THIS: A WRONG ADDRESS WILL COST YOU 3 TIMES THE SHIPPING
AMOUNT TO RECEIVE IT. SO PLEASE DOUBLE CHECK ALL
ADDRESSES
Business Hours
Mon.-Fri.: 7am-5pm, Sat. 9am-2pm (Oct.- Dec., Sat.8am-4pm)
All Orders Must Be Received By Dec. 12th To Guarantee Holiday Delivery.
If Ordering By Mail.
For additional gifts, use own stationery. Please note whether each address is a business or a residence. We guarantee delivery in excellent condition to the addresses given us in your original order. WE SHIP UPS whenever possible. Please make sure addresses are complete and correct. Include all suite and apartment numbers and correct zip codes. Your Christmas order must be received by Dec.12th to guarantee Christmas delivery. We ship year-round.
Tracking Your Orders
Track your orders using your 6 digit CUSTOMER NUMBER or if you ordered on our website, use your 7 digit ORDER IDENTIFICATION NUMBER. Your customer number is the 6 digits located above your name on your credit card confirmation, your brochure label or at the top of your invoice. Your order will be shipped by UPS if it is NOT going to a P.O. Box or OUT of the contiguous USA. If you indicated "ship at once" and your order is being sent via UPS, you can track your order by going to our website: www.hanescookies.com and click on Track Your Order. Just type in your customer number (or Order ID) and click Track. Please keep in mind that only orders that have been shipped can be tracked.
Our rule of thumb for shipping is as follows: Orders received Before December 4th and requested to be shipped at once - normally ship within two days. If you request an arrival date in the future, we ship according to the estimated time in transit (allowing several days for delays). After December 5th, we are very busy, but still do our best. Our cut off date for guaranteed holiday delivery is December 12th. However, believe me, we do everything humanly possible to fill and send every order as quickly as we can no matter when it is received. Just remember this is not a mass produced product. It is made by hand... and we sell every cookie we make. So for the best possible service, simply Order Early!
| If Order Totals: | UPS Ground | UPS 2nd Day Air | Next Day Air |
| Add: | Add: | Add: | |
| Up to $21.99 | $8.95 | $31.50 | $53.25 |
| $22.00 to $39.99 | $9.95 | $36.00 | $60.00 |
| $40.00 to $68.99 | $11.00 | $42.50 | $70.00 |
| $69.00 to $84.99 | $12.25 | $49.00 | $78.50 |
| $85.00 to $108.99 | $13.25 | $53.00 | $81.00 |
| $109.00 to $134.99 | $14.75 | call | call |
| $135.00 to $199.99 | $17.50 | call | call |
| $200.00 to $299.99 | $23.00 | call | call |
| $300.00 to $399.99 | $27.75 | call | call |
| $400.00 to $499.99 | $37.00 | call | call |
| $500.00 to $599.99 | $46.00 | call | call |
| $600.00 to $699.99 | $58.00 | call | call |
| $700.00 to $999.99 | $70.00 | call | call |
| Over $1,000.00 | $89.00 | call | call |
DELIVERY, HANDLING & INSURANCE CHARGES FOR EACH SEPARATE ADDRESS
Please Note: Each address you ship to requires individual calculations to determine the postage charge.
