Family Letter 1993

Evva Hanes-President; Travis Hanes-Vice President;
Mike Hanes-Treasurer; Ramona Hanes Templin-Vice President;
Caroline Hanes-Public Relations Director;
Jedidiah Hanes Templin-Chief Cookie Taster; Madison Hanes Templin-Ramona’s New Boss and Assistant Cookie Taster.

Dear Customer,

Well, another year has flown by! This year we gladly welcome another family member into our business, daughter Caroline Hanes. Another positive change is our ability to accept your Visa or Mastercard as payment. We have also added several incoming phone lines-so those of you who had a hard time getting through to us last year should find it easier this year. However, to be honest, we prefer to receive your order by mail or FAX (less mistakes are made and it is a little easier on us). But if you wish to call, we will be glad to help you. Who knows, maybe one day we will have a toll-free number and “operators standing by”. But for the time being, chances are either myself, Travis, Mike, Mona or Caroline will take your order. We may not be as convenient as some companies, but no one could care more about their customers, their product or their service than we do.

Sincerely,
Evva Hanes, President